FAQ
READ CAREFULLY. WHEN YOU SIGN OUR WAIVER AND LIABILITY FORMS, YOU HAVE AGREED TO READING AND ACCEPTING OUR TERMS AND POLICIES.
DO I NEED TO REGISTER FOR CLASSES AND WHERE DO I SIGN UP? Yes. All students must maintain up-to-date registration information and sign a liability form on their first time taking classes at Pura Vida. All students are to arrive 5-10 minutes early to check-in and prepare for class. We lock the doors directly upon the start of class for the safety of our students and to not disrupt our class. Students will forfeit payment and will not be allowed in after start time of class. You must pre-register for classes and series through the MINDBODY app or website.
AERIAL SERIES POLICIES: For aerial series students, this is your reminder that you must commit to ALL days of the series of the same month. We do not allow partial enrollment. If you have to miss a date of the series then we ask you to email us to assess if we have spots for you to only miss one class of month. We can not guarantee this will be approved but must get our approval via email. If you have to miss more than one class of month we ask you to join private lessons or open studios for the month instead so it doesn't take away opportunities from another student.
You must pre-register for all classes. No drop in’s allowed.
ARE THERE AERIAL TRIAL CLASSES? We offer an into to all things aerial class 3 times a month! This is our only aerial trial classes. Check that out under the classes section.
WHAT IS THE DIFFERENCE BETWEEN SLING, AERIAL SILKS
Sling classes are more acrobatic and is more of a circus style class with a hammock shaped fabric.
Aerial Silks are two separate pieces of fabric that go down to the ground that you learn to create shapes within and climb up. Check with our “classes” tab for more information on the right classes for you.
WE DO NOT OFFER AERIAL YOGA CLASSES. ONLY AERIAL YOGA PRIVATES UPON EMAIL REQUEST
LATENESS/NO CALL/NO-SHOWS: Students must be in their assigned class at the start of class. We start our sessions directly on time. We ask students to arrive 5-10 PRIOR to start of session time with us. This means that no student will be admitted to join after this time and will forfeit payment for that class. We lock the doors directly upon the start of class for the safety of our students, for the safety of you and preventing injury, and to not disrupt our class with a late arrival. Our classes have limited capacity and if you do not late cancel within 6-12 hours of your scheduled class and are a no show then you then have taken a spot of another student and will still be charged for the class you missed.
Pura Vida Studio offers an “Early Cancel” class cancellation policy up to twelve (6-12) hours prior to class time for any life situations that may arise. If you should need to cancel a class or private lesson reservation, do so at least 6-12 hours before the scheduled appointment to avoid losing your credit of sessions. If you are a no call, no show then you will NOT receive a refund or transfer of credit.
WHAT IS YOUR CLASS CANCELLATION POLICY? Pura Vida Studio reserves the right to cancel any program/class due to insufficient enrollment, inclement weather, and unforeseen circumstances. the schedule and teachers are subject to change. If within 6 hours of a scheduled class there are three students or less signed up, Pura Vida Studio reserves the right to cancel the class or the series. Students will not be charged for a class that they are signed up for if Pura Vida should need to cancel due to low sign ups, instructor emergency, or inclement weather. In this case, we will email all clients directly to discuss how to transfer and apply your credits.
WHAT IS YOUR REFUND POLICY? All sales are final. We do NOT offer refunds. Please make sure you read our policies and class descriptions PRIOR to purchasing. If you have questions then contact us and we will be happy to help!
In the event a class or private session that is missed due to illness, injury, or other emergencies then please contact management directly at info@puravidastudionc.com to discuss rescheduling or transferring credit to your session at least 6-12 hours PRIOR to your session.
Private lesson and class package expiration date extensions will not be granted. Both class and private lesson package expire 6 months after purchase date. If you do not use within that time frame then you will forfeit your credits and will NOT be offered a refund or extension.
If you have to miss at least ONE class in your series then email us PRIOR and we will be willing to work with you on transferring your missed class credit towards our next series or a private lesson. You must pay the difference in the outstanding balance of the next series or private lesson PRIOR to participating. Email us to help you in setting this up correctly. If you have to miss two or more sessions in our series then we ask you NOT to sign up for the series and just sign up for private lessons instead. Our series are planned week by week and if you miss more than one week you will be behind in classes and taking spot away from another willing client that can attend all the sessions.
If the classes or private lessons were not what you expected and you purchased a package or series then we will NOT offer a refund. If there are remaining sessions from classes or privates then we will offer you private sessions in yoga, flexibility, strength training, or another apparatus but we will NOT refund you. If there is outstanding balance with your transfer of session then you MUST pay the outstanding balance prior to lesson.
DO YOU HAVE ANY CLASSES FOR FAMILIES? We offer family night pop up and date night pop up classes as special events! Can’t make those? Then book a group private lesson with us! Email us to learn more or to see if we have any openings.
WHAT AGE GROUPS DO YOU HAVE AND WHAT CLASS SHOULD I BE IN? We have aerial series dedicated to our kids sling class is ages 5-8, youth ages 9-15, and teen/adult classes are 16+. We have levels in our classes to accommodate based on experience.
WHEN DO I GET TO LEVEL UP TO THE NEXT LEVEL?
Intro students: You will need our teacher’s approval to level up each level. Usually for beginners there is a minimum of 3 months to get through all our beginner content. For any level above beginner could take from 6 months or longer, each person depending. You must be able to do all of the skills on BOTH sides of your body consistently before being approved to move up. Teachers and management must both approve you. Check in with your instructor at the end of your series to see if you are ready to level up.
Level 1 students: You must have all of your fundamentals strong before moving forward into our level 1 classes. Students usually stay in level 1 classes for a minimum of a year before moving up in levels.
Level 2-5 students: Please seek with info@puravidastudionc.com about our prerequisites for our more advanced aerial classes. You must be able to do all of the skills on BOTH sides of your body consistently in all our levels before being approved to move up or enrolled into next level. See with our skills pages to check out our prerequisites.
DO YOU HOST BIRTHDAY PARTIES, PRIVATE GROUP EVENTS, OR TEAM BUILDING EVENTS? Yes! Please submit a private lesson inquiry email to learn more details on pricing and availability!
CAN I TAKE PHOTOS/VIDEOS: Students are not allowed to record the teacher during any classes. Students are not allowed to disrupt and record themselves during lesson portion of class. If there is any time at the end of classes or private lesson then the teacher will allow students to record or take pictures of themselves without being a distraction.
we do not allow family, partners, friends to sit in on sessions to watch. All people that are not participating in sessions must sit in lobby or outside of studio. this is for the safety of our community.
DO YOU HOST PRIVATE ONE ON ONE LESSONS? Yes we do! We have private lessons for: yoga, aerial silks, sling, aerial yoga, handstands, flexibility, trapeze, and lyra. At this time we have limited openings! Private lessons usually book 2-3 months in advance. Make sure you read all instructors bios prior to booking. All teachers have specific criteria and ages that they offer to teach. Check out our private lessons tab for more info on rates.